Effective date: [to be completed: publication date] · Version 2.0
These Terms apply to your use of the Rate Me website, the Rate Me mobile app and related services (together, the Platform). They are made up of several parts. Part I applies to everyone. Part II applies to Customers and Part III to Tradespeople. Part V explains which parts you accept when you register.
This part applies to everyone who uses the Platform.
Rate Me is operated by RATE ME LIMITED, a company registered in England and Wales, trading as Rate Me ("Rate Me", "we", "us" or "our").
By registering for or using the Platform, you agree to these Terms. If you do not agree, you must not use the Platform.
Rate Me is an online platform that helps customers ("Customers") find and contact local tradespeople and service providers ("Tradespeople", called "Experts" in the app), and helps Tradespeople find potential work.
Customers post details of a job. Rate Me shows the job to Tradespeople whose trade matches and whose service area covers the job location. Tradespeople choose whether to apply. The Customer can then compare the Tradespeople who applied, chat with them and choose one.
Rate Me is an intermediary platform only. We do not provide building, repair, installation, maintenance or any other trade services ourselves. If a Customer hires a Tradesperson through, or after using, Rate Me:
You must:
If you use Rate Me on behalf of a company or business, you confirm that you have authority to accept these Terms for that business. The Platform is intended for use in the United Kingdom.
You must not use Rate Me to:
You can report a user, a job, a message or a review with the report option in the app or on the website, and block a user so that they can no longer contact you. We review reports and may take action under section 9.
After a job is completed, the Customer can rate and review the Tradesperson. Reviews must:
You must not create, buy, sell, request or arrange fake reviews. Rate Me may investigate, reject, suspend or remove reviews where we reasonably believe they breach these Terms, are false, unlawful, misleading or abusive, or create legal or safety concerns. A disagreement about a review does not automatically mean that it will be removed. Reviews are shown with the reviewer's first name and the initial of their last name.
You may upload or provide job descriptions, photos, messages, reviews, profile and business information, qualifications and other material ("Your Content"). You keep ownership of Your Content, but you give Rate Me a non-exclusive, worldwide, royalty-free licence to use, copy, store, display, publish, adapt (for example resize or compress) and distribute it as necessary to:
You confirm that you have the right to provide Your Content and that it does not infringe another person's intellectual property, privacy or other legal rights. Rate Me may remove or restrict Your Content where reasonably necessary to protect users, comply with the law or enforce these Terms.
We process personal information as described in our Privacy Policy. Before a Customer chooses a Tradesperson, Tradespeople only see the job details and an approximate location (town and postcode district). Contact details are shared between a Customer and a Tradesperson only when needed for the job. Once a Tradesperson receives a Customer's details, the Tradesperson may process them under their own privacy arrangements and legal responsibilities.
We try to keep Rate Me available and working properly, but we do not guarantee that the Platform will always be uninterrupted, secure, error-free or available. We may update, change, suspend or remove parts of the Platform from time to time for maintenance, security, legal, technical or business reasons.
Rate Me may restrict, suspend or close an account, remove content or limit access to the Platform where we reasonably believe this is necessary to:
Where appropriate, we will explain the reason for our decision, and you may challenge it using the contact details in Part VI.
You may stop using Rate Me and close your account at any time in the app or on the website. Your account is closed immediately and you no longer appear on the Platform. As explained in our Privacy Policy, we keep your personal information for 12 months for safety, fraud prevention and legal claims, then anonymise it automatically; payment records are kept for 6 years for accounting and tax purposes.
The Rate Me name and logo, the design of the website and app, the software, source code, databases, texts, graphics and all other materials of the Platform (excluding Your Content) are owned by or licensed to RATE ME LIMITED and are protected by copyright, database rights, trade mark law and other intellectual property laws.
We give you a limited, personal, revocable, non-exclusive and non-transferable right to use the Platform for its intended purpose. You must not:
If you send us ideas or suggestions to improve Rate Me, we may use them freely, without any obligation to you.
If you believe that content on Rate Me (for example a photo, logo or text on a profile) infringes your copyright or trade mark, please email [email protected] with your contact details, a description of the protected work, where the content appears on Rate Me, and a statement that you are the owner or authorised to act on the owner's behalf. We will review the notice and remove or restrict the content where appropriate. Accounts that repeatedly infringe the rights of others may be closed.
Nothing in these Terms excludes or limits liability that cannot legally be excluded, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
Rate Me will use reasonable care and skill in operating the Platform. However, because Rate Me is a connection platform only, we are not responsible for:
If you are a consumer, nothing in these Terms affects your legal rights.
If you are a business user (including Tradespeople acting in the course of their trade), and where legally permitted, Rate Me will not be liable for indirect or consequential losses, including loss of profit, business, opportunity, goodwill, revenue or data. Our total liability to a business user relating to the Platform will not exceed the greater of £100 or the amount paid by that business user to Rate Me in the previous 12 months.
If you downloaded the app from the Apple App Store or Google Play, these Terms are between you and Rate Me only, not Apple or Google. Apple and Google are not responsible for the app or its content, and have no obligation to provide maintenance or support for it. Your use of the app must also comply with the applicable store's terms. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you as they relate to the iOS app.
We may update these Terms from time to time due to changes in the Platform, the law, security, business operations or services. If a change is significant, we will take reasonable steps to notify users before it takes effect, unless an urgent legal, security or regulatory reason requires a change sooner. Continued use of Rate Me after updated Terms take effect means you accept the updated Terms. If you do not agree, you can close your account.
These Terms are governed by the laws of England and Wales. If you are a consumer living in Scotland or Northern Ireland, you may also have the right to bring a claim in the courts of the country where you live. If you are using Rate Me for business purposes, the courts of England and Wales will have exclusive jurisdiction, unless mandatory law states otherwise.
For questions, complaints or concerns about Rate Me or these Terms, use the contact details in Part VI. We aim to reply to complaints within 14 days.
These terms apply specifically to Customers who use Rate Me to find, contact or hire Tradespeople.
If you post a job or contact a Tradesperson, you agree that you will:
You are responsible for deciding whether a Tradesperson is suitable for your job. A profile, a review, an application or a search result on Rate Me is not a recommendation, guarantee or endorsement by Rate Me.
Before appointing a Tradesperson, you should check, where relevant, their qualifications, licences and registrations, insurance, certificates, references, experience, availability, and their quotation and pricing.
Rate Me does not guarantee that a Tradesperson has been vetted, approved, insured, qualified, financially stable or suitable for a particular job unless Rate Me clearly states otherwise on the relevant profile or in writing. Any checks carried out by Rate Me are limited to the information available at the time and are not a guarantee of future conduct, workmanship or reliability.
Before work begins, agree directly with the Tradesperson the scope of work, price, materials, payment schedule, start date, completion date, guarantees and any changes to the work, in writing where possible. The contract for the work is between you and the Tradesperson. Rate Me is not a party to that contract.
Posting a job on Rate Me is free for Customers. Payment for the work is made directly between you and the Tradesperson, never through Rate Me. Rate Me does not hold payments for trade work and does not guarantee payment by a Customer. Payment disputes between Customers and Tradespeople must be resolved between them.
When you post a job, its details and an approximate location (town and postcode district) are shown to suitable Tradespeople so they can apply. Your full address and contact details are shared with the Tradesperson you choose. Please see our Privacy Policy for more information.
These terms apply specifically to tradespeople, contractors and businesses using Rate Me (as "Experts") to offer their services, apply for jobs or find potential work.
If you use Rate Me as a Tradesperson, you confirm that you:
You must tell a Customer promptly if you cannot carry out the work, if the price is likely to change, or if there is an issue affecting timing, materials or the agreed scope of work. Any change to the agreed work or price should be communicated clearly to the Customer and, where possible, agreed in writing before the additional work is carried out.
Rate Me may ask you to provide evidence of your identity, business details, qualifications, insurance, licences, registrations or other relevant information. Failure to provide requested information may result in restrictions or removal from the Platform. Rate Me may carry out checks on Tradespeople where we choose to do so, but unless we clearly state otherwise on a profile or in writing, Rate Me does not guarantee that a Tradesperson has been vetted, approved, insured, qualified, financially stable or suitable for a particular job.
You are responsible for keeping your profile accurate and up to date, including your trades, service area, experience, description and photos. You must only upload photos of your own work, or photos you have the right to use. You must not provide misleading or false information about yourself, your business, your qualifications or your services.
A job is shown to you based on your trades and on the distance between the job and your location, within the service radius set on your account (50 km by default). Customers can search Tradespeople by trade and location, and see their ratings, reviews and completed jobs.
Rate Me does not currently sell promoted listings, memberships or paid rankings. If we introduce them, they will be clearly identified and their terms shown before you pay. Rate Me does not guarantee that you will receive a particular number of jobs, Customers, enquiries or income.
You must not create, buy, sell, request or arrange fake reviews, offer discounts, money, gifts or other incentives in return for a positive review, provide misleading information about your reviews or ratings, or attempt to manipulate Rate Me's review or rating system.
You must not pressure, mislead, threaten, harass or discriminate against Customers, or engage in unlawful conduct.
In addition to Part I, section 9, Rate Me may restrict, suspend or close a Tradesperson account where we reasonably believe this is necessary to verify information. Credits remaining on an account closed for a breach of these Terms, or closed by you, are lost.
Rate Me connects Customers with Tradespeople. Rate Me is not the contractor and does not carry out building, repair, installation, maintenance or other trade services. The contract for any work is between the Customer and the Tradesperson.
Rate Me does not guarantee that a Customer will receive a particular number of applications or quotes, that a Tradesperson will receive a particular number of jobs, that an application will result in paid work, or the quality, completion or price of work, the conduct of a Customer or Tradesperson, or the outcome of any agreement between them.
Customers and Tradespeople are responsible for agreeing the terms of their own work arrangement. Rate Me is not responsible for disputes, losses or damage arising from the separate contract between a Customer and a Tradesperson, subject to any liability that cannot legally be excluded.
Customers and Tradespeople remain responsible for the information, photos, messages, reviews, business details and other content they provide through Rate Me.
When registering for Rate Me, you choose the account type that applies to you:
Customer. By registering as a Customer, you confirm that you have read and agree to Part I (General Rate Me Terms and Conditions), Part II (Customer Terms and Conditions) and Part IV.
Tradesperson (Expert). By registering as a Tradesperson, you confirm that you have read and agree to Part I (General Rate Me Terms and Conditions), Part III (Tradesperson Terms and Conditions) and Part IV.
By continuing to use the Platform, you agree to the terms applicable to your account type.
RATE ME LIMITED (Rate Me)
Email: [email protected]
Telephone: +44 7879 186737
Address: Flat 31 Falcon, Old Gloucester Street, London WC1N 3AB, United Kingdom